Terms & Conditions
We” or “Artisan Bride” are Artisan Bride Limited, company number 14835854 and registered office at 603 Tonbridge Road, Maidstone, England, ME16 9DG
“You” are:
The customer purchasing Goods and/or Specified Goods from us (and where there is more than one person, they shall be jointly and severally liable).
1. Definitions
1.1 In this agreement:
“Consumer” Means any individual who, in connection with this agreement, is acting for a purpose which is outside their business.
“Extra Work” Means all of the work we do to order, prepare or produce Specified Goods. This will usually mean measuring to your instructions, and advising on the fit or compatibility your other garments specifications, including advising on size, shape or silhouette and ordering (in accordance with your Brief) any Goods or Specified Goods.
“Event” Means the Event at which you intend to wear the Goods we make for you.
“Goods” Means any of the Goods we offer for sale, or, if the context requires, Goods we sell to you. It includes Specified Goods.
“Specified Goods” Means Goods which have been subject to Extra Work to your specific order.
“Our Website” Means any website of ours and includes all web pages controlled by us.
“Quotation” Means the price we provide to you for the Goods, or the Specified Goods and our services involved in the Extra Work.
1.2 These Terms and Conditions apply to all supplies of Goods by us to you.
1.3 We supply the following Goods:
1.3.1 Samples, Ready-made clothing and outfits (“Ready to Wear Products”) we source from manufacturers directly which we sell from a selection we hold. They are sold as Goods to you and are ‘ready to wear’. Nothing in these Terms and Conditions affects your statutory rights when purchasing these Goods from us.
1.3.2 Do It Yourself creation kits (“Kits”) including instructions, materials, and embellishments to create your own items. As part of the Kit, we provide help and assistance and support through online platforms and masterclasses – details of which are provided when you purchase the Kits. They are sold as Goods to you. Nothing in these Terms and Conditions affects your statutory rights when purchasing these Goods from us.
1.3.3 Bespoke made-to-order clothing or accessories (“Bespoke Products”) that we create to your specific instructions and requirements. As Bespoke Products are Specified Goods and your rights to cancel, amend or refund when purchasing these Specified Goods is limited under Consumer law and as set out in these Terms and Conditions.
2. Our Contract with You
2.1. Each party acknowledges that, in entering into this agreement, it does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
2.2. We may change these Terms from time to time.
3. Extra Work – for Bespoke Products only.
3.1. Our contract to supply Specified Goods is a contract for both the supply of Goods and the Extra Work you have asked us to do.
3.2. Extra Work is the bespoke measurement of your Goods, usually to fit with other garments that you have separately purchased, to create your personalised Goods, which will include advice about style preferences and silhouette and shape advice, and the requirements of your Event specifications and to select the correct size and style of garment which fit the measurements needed (your “Brief”).
3.3. Wholescale redesign or significant changes to request after we have taken your Brief that might result from significant weight loss or other changes you request, will not alter the Brief but we recommend alterations and fitting/adjustment services from recommended third party suppliers.
4. Prices
4.1. Prices for Goods and Specified Goods are provided to you on our website, on enquiry, at or after the initial consultation. You will then be invited to place your order by accepting these Terms and Conditions/signing this agreement and paying the payments as set out below.
5. Payment: For Ready to Wear Products and Kits
5.1. We require payment in full for these Goods at the point of purchase. We do not allow instalment payments or staged payments. The Goods will be handed to you or shipped to your requested address once payment is received.
Payment: For Bespoke Products
5.2 We require payment in full for these Goods at the point of purchase. We do not allow instalment payments or staged payments. The Goods will be shipped to your requested address once completed and full payment is received.
5.3 PLEASE NOTE that if your Event date changes for any reason, the due date of the final payment set out above is still calculated by reference to the original date of the Event you gave us when you ordered, and not to any postponed date. We will require the final payment at that time even if your Event is delayed to a later time and date.
5.4 Extra charges will only be incurred (such as delivery charges if you do not collect in person) if we both agree in advance.
5.5 The balance payment of the price is required to be paid by you including, where applicable, any delivery costs, before we will send or part with possession of any part of the order.
5.6 Work will cease if payment is not made, possibly resulting in delay in completion of the or-der.
5.7 Unpaid (in full or part paid) orders remain the property of Artisan Bride and may be sold if not fully paid for within 30 days of any reasonable payment deadline we provide to you to re-coup our costs. No collection/delivery of Goods can be made without full payment.
6. Cancellation and Refunds – for Bespoke Products
6.1. You are purchasing bespoke Specific Goods, and there is no right to cancel a contract to supply Specific Goods and no refunds are available. Your consumer rights are otherwise not affected by this agreement.
6.2 Once you have instructed us to order the Goods, signed and accepted these Terms and Conditions and paid the first payment, you are committed to the purchase and the remaining balance becomes due for the Goods ie: you must make payment in full.
6.3 In the event of an Event being cancelled or postponed for any reason, the balance is still payable in full, and at the time specified by clause 5 above.
7. Cancellation and refund of other purchases – Ready to Wear Products and Kits.
7.1 RETURNS POLICY:
7.1.1 We offer a 5 day returns policy – this means that if you decide you no longer want the Goods you may return them to us and receive a full refund, as long as the return is made (at your expense) within 5 days of the purchase. You do not need any reason to do this, and we will refund the price in full to your payment method, provided that the item has not been worn or damaged, or in the case of our Kits, used.
7.1.2 This Returns Policy does not affect your statutory rights for faulty or damaged Goods.
7.2 Sample Products are your opportunity to purchase Goods at far less than the original price. Such Goods are offered on a strictly first come first served basis. You will take the Goods away with you on the day of purchase. Sometimes these will be samples or previously used for limited reasons – such as photo shoots or style sessions. If there are imperfections we will discuss or show these, and the Goods may be in need of some repair, alterations and cleaning which is your responsibility and risk.
8. Liability for Subsequent Defects
8.1. Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 5 working days of receipt of the Goods, we shall assume that you have accepted them. We may ask you to agree in writing any specific matters regarding the quality and state of the Goods on a receipt.
8.2. If the Goods are faulty, you may reject them and return them to us. The Goods must be returned to us as soon as any defect is discovered but not later than 5 working days from receipt to you.
8.3. If any defect is found, then we shall:
8.3.1 repair or replace the Goods, or
8.3.2 refund part of, or the full cost you have paid including the cost of returning the Goods.
8.4. Our Goods are often unique products. Part of the character and nature of such Goods is that they are subject to colour and shade variations. Therefore, defect shall not include:
• Colour variations between batches of fabric, particularly when attempting to match a colour or other fabrics.
• Natural variations in the fabrics chosen.
• Any changes requested after the Brief has been approved, and the order confirmed.
9. Collection
9.1. Goods may be shipped on request or signed for on collection by an adult aged 18 years or over.
9.2. When you receive or collect your Goods, it is important that you immediately check the condition and quantity.
9.3. Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence, save for the date of the Event itself, which we always strive to fulfil. If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual, save for the date of the Event itself. We are not liable to you for any expense or inconvenience you incur on account of delayed collection or non-delivery.
9.4. If you (or someone on your behalf) pick up Goods from us in person, then:
9.4.1 Goods are at your own risk from the moment they are picked up by you or your carrier;
9.4.2 you agree that you are responsible for everything that happens after you take possession of the Goods, both on and off our premises, including damage to property of any sort, belonging to any person.
10. Disclaimers
10.1. You agree that in any circumstances when we may become liable to you, in contract, tort or any other legal basis not set out below, the limit of our liability shall be equivalent to the price paid or a proportion of the price paid by you for the Goods.
10.2. We shall not be liable to you for any loss or expense which is:
10.2.1. indirect or consequential loss; or
10.2.2. economic loss or any other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
10.3. Nothing in this clause shall limit our liability for death or serious injury when caused by our negligence.
11. Miscellaneous Matters
11.1. This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act. Your consumer rights are not affected by these Terms, but please read clauses 5, 6 and 7 above carefully.
11.2. You grant to us consent to use any work including photographs created as part of the assignment to show off our Goods and services and designs, together with the right to dis-play images as part of our portfolio and to write about the assignment on websites, and in our marketing materials. If you do not wish to grant this consent, you must confirm this in writing or by email within 7 days of entering into this agreement.
11.3. If payment is not made in accordance with the above clauses, we reserve the right to charge interest at the rate prescribed by the Late Payment of Commercial Debt (Interest) Act 1998 from the date payment was due until the date payment is made.
11.4 Each party will keep the confidential information of the other party and any third party confidential and secret, and only use it for the purposes of supplying the services or making proper use of the services. Each party recognises and accepts its obligations with regard to the control and processing of personal data under the current data protection legislation and regulations. For more information on this, please see our Privacy Notice on our website at https://artisanbride.co.uk/privacy-policy/
11.5 We shall not be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond our reasonable control, including any supply or logistics issues or labour dispute between a supplier and its employees. If we are limited or hindered from providing any services or goods booked by the Client due to circumstances beyond our control eg. Government intervention, Acts of God, civil disturbance, war, national or local disaster, strikes, epidemic or pandemic, then our liability to the Client shall not exceed the amount paid by the Client to us in respect of the services. The initial payment shall be non-refundable, being an approximation of the value of the goods and or services already rendered, and /or expenses incurred, and where the value of goods and or services already rendered, or expenses incurred exceeds the value of the initial payment, we shall additionally be entitled to be paid for all goods and services or expenses up to that point. We shall not be liable for any additional losses incurred by the Client in such circumstances.
11.6 This agreement shall be governed by the laws of England and Wales.